Solutions

Resource Conservation:

  • Provide two-way demand response to reduce peak energy use
  • Collect, manage, and transmit high resolution usage data
  • Present innovative time-based rate programs and incentives

Risk Mitigation:

  • Offer proven AMI solutions with service-oriented MDM
  • Enable rapid deployments with hosted systems
  • Integrate new technology with legacy systems

Customer Satisfaction:

  • Provide fast, efficient, personalized service
  • Retain loyal customers with innovative energy programs
  • Deliver pricing and billing information via in-home displays and the web

Operational Excellence:

  • Apply integrated technologies to the Smart Grid
  • Enhance service scheduling, delivery, and outage planning
  • Provide PLC and RF-based AMI/AMR systems for gas, water, and electric

What's New

White House Cites Aclara's Support for Green Button Initiative

January 26, 2012
Building a Strong, Lasting Economy with Energy Innovation… Today, the White House, in a press release from the Office of Science and Technology Policy, linked to Aclara’s announcement of its support for green button initiative, which offers usage data to eight million utility customers.

STAR ZoneScan Automated Leak-Detection from Aclara Now Commercially Available

January 23, 2012
STAR® ZoneScan, a unique, automated system from Aclara® that can pinpoint underground leaks on water mains to within a few feet, is now commercially available for widespread distribution. The system combines the strengths of leak-intelligence units from Gutermann International with the STAR Network two-way, fixed-network AMI technology from Aclara. Central to the system are Gutermann leak-intelligence units, also called loggers, which are deployed at regular intervals on valves throughout the water-distribution network.

SDG&E’s massive (1.4 million) smart electric meter deployment uses Aclara’s customer experience package and analytics to provide Smart Grid functionality to its customers

December 19, 2011
Greentech Media: “We liked Aclara’s overall customer experience package and analytics,” Reguly said. With SDG&E’s move to peak rebate pricing, time-of-use pricing and other more complex residential rates, “We have a lot more functionality we needed to bring to our customers,” and with SDG&E expecting to be supporting 50,000 users of online energy tools by the end of next year, it also needs to roll out new features to as many customers as possible. Click headline to read full article

Aclara Utility Customers Dominate E Source Study of Customer-Facing Web Sites

September 1, 2011
Aclara consumer-engagement solutions power 15 of the top 25 utility web sites benchmarked in the recently completed "E Source Review of North American Electric and Gas Company Websites: 2011."

Southern California Gas Co. to deploy Aclara AMI hardware and software to six million end points

May 23, 2011
Aclara contracts with SoCalGas to deploy system-wide Aclara’s AMI integrated hardware, software and network architecture solution to approximately six million residential and most commercial natural gas customers. When completed, the deployment will represent North America’s only fully integrated meter-to-consumer AMI system used by a natural gas-only utility.

City of Tallahassee Debuts Water Component in Aclara’s ENERGYprism Customer-Care Solution

May 5, 2011
The City of Tallahassee is the first utility nationwide to add presentation and analysis of water data to its Aclara ENERGYprism® online customer-care solution, the most widely used and tested customer-portal platform in the industry.

Utility-Industry Veteran Brad Kitterman Joins Aclara as President

January 27, 2011
Brad Kitterman Aclara is pleased to announce that Brad Kitterman has joined the company as its President. Kitterman is a utility-industry veteran who has served as president of Schlumberger’s North America Utilities Division, where under his leadership revenues doubled from $300M to $600M in four years through both internal growth and acquisitions such as Cellnet Data Systems and Convergent Group. He began his career at Schlumberger as a development engineer in its Electricity Metering Division and also led its North American Engineering Group.

Independent Research at AESP Conference Proves Online Analysis Spurs Behavior Changes and Conservation

January 19, 2011
Research conducted at PPL EU found that customers using PPL Electric Utilities’ online energy analysis reduced their energy use up to 4.8 percent annually. This translated to a total reduction in usage of almost 11.6 million kWh in 2008 with some customers saving as much as 748 kW h per year.

Aclara Meter Data Management System Improves Customer Service at Pee Dee Electric Cooperative

January 18, 2011
Pee Dee Electric Cooperative, Darlington, South Carolina, is using Aclara’s cost-effective, mid-market Meter Data Management System (MDMS) to enhance all aspects of its customer service, allowing the utility to refine its time-of-use (TOU) rates and improve customer billing for its 30,000 residential and commercial members. The cooperative went from kick-off to finalization of its MDMS system in just four months.

CFE issues additional purchase order for Aclara TWACS® power-line technology as part of CFE’s Advanced Metering Infrastructure (AMI) project.

December 27, 2010
Mexico's electric utility, Federal Commission of Electricity (CFE) issues additional purchase order for Aclara TWACS® power-line technology. Aclara’s TWACS technology is currently being deployed as part of CFE’s Advanced Metering Infrastructure (AMI) project. CFE is Mexico’s single electric utility provider, servicing nearly 34 million customers countrywide.

Analysis Shows Aclara Online Energy Audits Critical to Energy-Saving Behavior by Customers of PPL Electric Utilities

September 21, 2010
PPL Electric Utilities’ customers who used Aclara’s energy analysis reduced their energy use up to 4.8 percent annually, according to recent analysis by Opinion Dynamics Corporation, a leading national consulting firm specializing in market research and energy-program evaluation. This translated to a total reduction in usage of almost 11.6 million kWh in 2008 with some customers saving as much as 748 kW h per year

ESCO Technologies Inc. acquires Xtensible Solutions, Inc.

September 7, 2010
The thought leader in Enterprise Information Management Strategy, Xtensible is a leading provider of semantic-based information management and integration solutions to the utility industry worldwide. Xtensible will be closely aligned with Aclara Software in providing best-in-class software services and products and is expected to leverage Aclara’s operational infrastructure as it continues its rapid growth, thereby positioning the Company to efficiently expand its service offerings.

New York City is ahead of schedule on its goal of installing STAR Network system for all city customers by 2012

August 10, 2010
New York City is ahead of schedule on its goal of installing Aclara smart water meters for all city customers by 2012, officials said Monday, Aug. 9th.

Automated meter reading (AMR) units have been installed for half of the city's customers, 417,000 in all, according to an announcement from the city Department of Environmental Protection Commissioner Cas Holloway.

New York City is deploying the Aclara STAR® Network system, one of the Aclara-brand technologies of ESCO Technologies Inc., as its advanced metering infrastructure (AMI) technology. The STAR Network AMI system also will provide New York City's water customers with enhanced account information and accurate usage data and will operate within a 307-mile area that encompasses the City's five boroughs and will work on the New York City Wireless Network (NYCWiN), a secure, 2.5-Ghz wireless system being installed by the City's Department of Information Technology and Telecommunications.

Intelligent Utility - Consumers Increasingly Embrace Self Service - PPL Electric Utilities Finds More Customers Use Web, IVR Than Calling Customer Service

July 7, 2010
PPL Electric Utilities customers are using Aclara's self service options on the utility's web site and the customer care center's interactive system, rather than speaking with a customer service representative. The increase in consumer acceptance for the web and automated call systems continues an upward trend toward self service options during the past two years.

Independent Research Proves Aclara Spurs Behavior Change and Conservation

June 30, 2010
Opinion Dynamics' independent research evaluation has shown that the Aclara Software online energy analysis application motivates consumers to take action to cut energy usage, with an average annual savings of 489 kWh per household

Upcoming Events

February 6 - 9, 2012

AESP's 22nd National Conference, 2012

Hilton San Diego Bayfront San Diego, CA

Aclara Presenting

Aclara Sponsoring & Exhibiting

March 6-9, 2012

TechAdvantage

San Diego Convention Center San Diego, CA

Aclara Client Presentation: Meter Data Management - How electric cooperatives are benefiting today from MDMs: Brian Kelley, Vice President, Marketing, Pee Dee Electric

Aclara Exhibiting and Sponsoring, Booth 720

April 23-26, 2012

Aclara Client Conference 2012

Nashville Renaissance Nashville, TN

Registration now open!

Join us in Nashville April 23-26 as hundreds of extremely knowledgeable professionals from across the country and around the world gather for technical sessions, industry updates, networking functions, and social events at the Aclara 2012 Client Conference!

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