September 12 - 15, 2010 Utilimetrics Autovation 2010 Austin Convention Center Austin, TX
Avoiding the Consumer Resistance, Sporadic Lawsuits and Unfavorable Media of AMI Deployments with Customer Education – Jackie Lemmerhirt, Aclara’s Senior Director, Product Management, and Jill Walter, Advanced Metering Development Manager at PPL Electric Utilities
Pre-Conference Workshop: Real World Lessons in Project Management, Deployment and Operation of Your MDM – Alvin Jackson, Vice President and Sarah Tamm, Director of Professional Services, Aclara
Wi-Fi: The Smart Grid Foundation for AMI and Distributed Automation, Mark Thompson, Vice President, Aclara
Smart Grid Panel: What Regulatory Policies are Necessary to Ensure Cost Effectiveness? Moderated by Aclara
Strategic Partnerships: A team approach to development and implementation. Nan Williams, Wisconsin Public Service Corp. and Debbie Rachlis, Aclara
The Vision for Prepay: Penny Hagen, West Florida Electric Cooperative and David Steidtmann, Aclara Aclara exhibiting Thursday, September 23rd from 2:00pm – 3:30pm Eastern Chartwell Webinar on Meter Data Management Systems Online Kim Golden and Louise Gross from PPL Electric Utilities will discuss PPL EU's experience with the Aclara Meter Data Management System. October 18 - 21, 2010 GridWeek 2010 Walter E. Washington Convention Center Washington, DC
Connecting the Customer to the Grid - Panel Moderator: Mark Thompson, Vice President of Standards and Regulatory Affairs, Aclara
Aclara – Gold Sponsor October 25 - 27, 2010 EMACS – The Customer Experience Conference Manchester Grand Hyatt San Diego, CA
Using Software to help CSRs Understand and Connect with their Customers – Shelley Ortiz, Manager of Customer Care at PPL Electric Utilities will provide a Case Study on how PPL Electric Utilities improved first call resolution, web site traffic and customer satisfaction by arming its CSRs with Contact Center applications that allowed them to instantly help customers with energy and billing questions, reinforcing the relationship with its customers as trusted energy advisor. Linda Richardson, Sales Director, Aclara, will provide data from other utilities across the country where CSRs have had demonstrable increases in first call resolution and reductions in call handling time.
Aclara exhibiting January 17 - 21, 2011 AESP's 21st National Conference & Expo Hilton, Walt Disney World Orlando, FL
Michelle Fay, Vice President, Professional Services & Strategic Account Management for Aclara and Caroline Wilson, Senior Analyst at Opinion Dynamics, will present research conducted in May and July of 2010 that examines online energy audits and their impact on behavior and conservation. Aclara Exhibiting January 25-27, 2011 Utility Web Week Ft. Lauderdale, FL Impact Analysis: consumers who use online energy analysis applications do modify their behavior and do reduce their energy consumption. Bob DiBella, Director, Aclara
"Going Green Workshop”: Utilities play an active role in getting customers involved by connecting them with resources to help navigate the complexities associated with being good citizens of the environment. With so many options to choose from, with varying degrees of impact and expense, it’s important for customers to have partners they can trust to give them good advice as they decide how to best spend their time and money: Heather Williams, Product Manager, Aclara Aclara Exhibiting |