June 4, 2013
Oregon City Finds Improved Customer Service with STAR Network
The city of Redmond is able to stay in line with its water conservation management objectives and has also experienced a cost savings by curbing water loss through early leak detection.
September 09, 2011
550 KB SMART DATA: THE FOUNDATION OF THE SMART GRID
SMART DATA: THE FOUNDATION OF THE SMART GRID
September 20, 2010
Consumers who use Aclara’s energy analysis modify their behavior and reduce their energy consumption.
Independent research performed by Opinion Dynamics Corporation has proven that the Aclara Software® online energy analysis motivates consumers to take action to cut energy use. Average annual savings were in a range to 4.3%.
July 20, 2010
PPL Electric Utilities improves first call resolution, web site traffic and customer satisfaction
PPL EU reinforces it relationship with its customers as trusted energy advisor by providing customers with new services and options to better manage their energy costs.
May 17, 2010
Avista Saves $400,000 with Web Site Upgrades
Adding transactional capabilities to the company
web site allowed Avista to divert 10 percent of
calls from the call center to online self-help tools,
saving nearly $400,000 annually. Today, an estimated 133,000 calls per year are resolved online.
May 3, 2010
Leesburg, VA Improves Efficiency and Reduces Unaccounted-for Water
Fixed-network metering has helped Leesburg reduce unaccounted-for water from 15 percent to seven percent. The system provides daily data that allows the town to identify service-line breaks as well as intermittent usage spikes.