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The Aclara STAR Network, Aclara TWACS Technology, and Aclara Software provide innovative products and services for hundreds of utility and energy companies around the country and the world.
PPL Electric Utilities improves first call resolution, web site traffic and customer satisfaction
PPL EU reinforces it relationship with its customers as trusted energy advisor by providing customers with new services and options to better manage their energy costs.
Avista Saves $400,000 with Web Site Upgrades
Adding transactional capabilities to the company web site allowed Avista to divert 10 percent of calls from the call center to online self-help tools, saving nearly $400,000 annually. Today, an estimated 133,000 calls per year are resolved online.
Leesburg, VA Improves Efficiency and Reduces Unaccounted-for Water
Fixed-network metering has helped Leesburg reduce unaccounted-for water from 15 percent to seven percent. The system provides daily data that allows the town to identify service-line breaks as well as intermittent usage spikes.